Head of Operations

Noon Academy

What You Will Do
1. Own & Drive Daily Tracks Operations:
• Ensure smooth day-to-day running of all Tracks programs across schools, including scheduling, resource allocation, platform execution, and staffing inputs.
• Lead the operational execution rhythm across school and regional teams, actively tracking performance against targetsand resolving blockers in real-time to prevent escalation.
• Continuously monitor school-level metrics via dashboards, ensuring on-time, high-quality delivery across academic, logistical, and student/parent experience dimensions. Problems are identified and solved before they impact outcomes
2. Lead the PMO Function
• Design and manage a Project Management Office to implement cross-functional initiatives related to Tracks operations.
• Own the delivery roadmap for launches, pilots, process improvements, and system upgrades in collaboration with product, learning, and platform teams.
• Monitor and manage execution dependencies across teams , ensuring stakeholders are accountable to timelines and standards.
3. Cross-Functional Execution & Delivery:
Serve as the central operations lead connecting:
• Ensuring clear communication and decisive action between Product (tools/features), Learning (curriculum/calendar), Platform Operations (technical implementation), Experience (student/parent journey), Schools (regional/local leadership), and Facilities (classroom readiness).
• Build strong, trusted relationships with all counterparts and ensure clear information flow and aligned priorities.
4 . Operational Process Design & Scaling
• Proactively identify and definitively fix operational pain points, bottlenecks, and inefficiencies before they impact performance or scale.
• Design and roll out playbooks, SOPs, checklists, and operational cadences for scaling across regions and formats.
• Ensure every process is repeatable, measurable, and ready to scale .
#How You Will Achieve This (Operating Principles):
• With systems thinking you ll see across moving parts and design structured processes to keep them aligned.
• With urgency and discipline you ll act fast, track progress relentlessly, and keep everyone accountable.
• With collaboration , you ll connect deeply with all teams, from school staff to tech and curriculum leads.
• With continuous improvement- you ll track what s working, fix what s not, and keep us moving forward.
What You ll Bring
Strategic Operations Leadership
• Proven experience leading school operations or high-complexity service delivery in education, EdTech, or operations-heavy environments.
• Strong track record in building and managing cross-functional operating systems across departments.
• Project & Program Management Expertise
• Deep experience running a PMO or managing large-scale, cross-functional initiatives with accountability for delivery.
• Familiar with tools like Gantt charts, retrospectives, OKRs, and issue tracking systems.
Execution Discipline & Process Design
• A builder who loves documenting, streamlining, and scaling operational processes.
• Clear thinking and structure, with the ability to translate chaos into operating rhythm.
Cross-Team Collaboration & High Ownership & Problem Solving
• Skilled at working across Product, Academic, Tech, and Delivery teams.
Excellent communicator with the ability to influence and align stakeholders in high-ownership environments.
• Thrives under pressure, handles ambiguity, and solves problems before they escalate.
• Strong sense of accountability for results what gets shipped, what gets fixed, and what gets done.