Head of Operations, Saudi Arabia

FlowOn

Lead and manage General Managers across the Saudi portfolio, ensuring strong execution, accountability, and operational consistency.
Drive operational excellence across all properties, including resident experience, maintenance, housekeeping, security, amenities, and hospitality services.
Establish clear operational standards and ensure consistent execution across all communities.
Conduct regular property reviews and operational audits to identify gaps and improvement opportunities.
Build a culture of operational discipline, service excellence, and attention to detail.

Design, implement, and continuously improve operational SOPs, workflows, and service standards across the business.
Build scalable operational systems that support rapid portfolio growth while maintaining quality and consistency.
Create operational playbooks for property openings, staffing, training, maintenance, resident experience, and escalation management.
Standardize reporting structures, KPIs, operational reviews, and accountability frameworks.
Partner closely with product, development, and technology teams to improve operational tools and infrastructure.
Identify operational inefficiencies and implement process improvements across the portfolio.

Oversee day-to-day property operations with a strong focus on hospitality, service culture, and resident satisfaction.
Ensure all properties consistently deliver a premium hospitality-driven living experience.
Partner closely with facilities, maintenance, and development teams to ensure assets are maintained to the highest standards.
Drive operational readiness for new property launches, including staffing, systems, training, and service delivery.
Help define and evolve brand standards for hospitality, presentation, and operational quality.

Own operational KPIs across the portfolio including occupancy, resident satisfaction, retention, service levels, and property performance.
Partner with finance and commercial teams on budgeting, forecasting, and operational cost management.
Develop dashboards and reporting mechanisms to monitor operational health and performance trends.
Drive operational efficiencies while maintaining premium resident experience and service quality.

Recruit, mentor, and develop high-performing property leadership teams.
Create clear accountability structures and performance expectations across operations.
Foster a strong hospitality-led culture focused on professionalism, execution, and resident experience.
Partner closely with country and global leadership teams to align operational strategy with company goals.