Head of Peace of Mind

Electrolux

Job Description

Your Role

Responsible for Aftersales business for MENCA, working closely with distributors, warehouse, Demand Planning, Finance, 3PL.

A Typical Day

• Managing the relationship with the assigned group of customers
• Achieving the sales targets for the assigned customers
• Work with the forwarders and warehouses in Italy & USA to ensure timely shipments of distributors orders
• Check and update customers on availability and back orders
• Monitoring the overall pipeline of orders, and ensuring a healthy pipeline of orders for the assigned customers
• Explore business opportunities on spare parts, consumables and accessories (C&A)
• Support on developing the annual rebate programs and track monthly progress
• Weekly update of open customer orders report
• Monthly sales trend analysis
• Weekly sales report of the top selling part numbers performance

Who You Are

• Bachelor Diploma with at least 10-15 years Customer Service experience, and or Order Processing Services related experience, and or Sales experience
• Excellent communication skills (both written and verbal).
• Desired previous experience on sales, spare parts business and/or export business
• Business analytics with high knowledge of Excel / Power BI.

• Must have strong attention to detail and excellent computer skills
• The ability to communicate with all levels in the organization and work effectively in a team environment.
• The ability to work on multiple tasks simultaneously, under pressure, to effectively meet required deadlines.
• Excellent negotiation skills
• Experience with SAP is a significant advantage

Core Competencies

• Consumer & Customer focus
• Acumen
• Ambition & Drive
• Judgement & decision making
• Innovation & curiosity
• Deliver results
• Entrepreneur mindset

Keeping you Healthy and Safe

We want you to return home in even better shape than when you started, so we need you to help us do this by making sure you follow a few simple steps. We need you to:

• Make sure you take reasonable care for your own health and safety, and
• Take reasonable care that what you do (or what you don t do when you should have) doesn t affect the health and safety of others, and
• Follow reasonable instructions that we might give from time-to-time, such as reporting incidents and hazards, and
• Follow policies or procedures, so long as it s reasonable and we ve told you about it, and

Attend training that helps you to work safely