Head of Support

Norwegian Refugee Council

Generic responsibilities:

• Line management for support managers such as Finance, HR & Admin and Logistics (incl. ICT)
• Member of the Country Management Group (CMG)
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
• Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
• Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
• Responsible for ensuring quality and timely support to project implementation.
• Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
• Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
• Responsible for development of new country specific technical SOPs, guidelines and tools
• Responsible for organisational learning related to programme support
• Responsible for technical capacity building of support staff

Specific responsibilities:

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. The line manager drafts the specific responsibilities and sends them to his/her line manager for approval.

• Ensure support team competency (skills and knowledge) in the implementation of cash-based interventions and market based programmes during emergency, recovery and protracted contexts.
• Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses.
• Develop and implement a cost-efficiency strategy by identifying and analysing opportunities for optimisation across both countries; present actionable proposals to the CMGs for approval; and ensure systematic follow-through on agreed measures to achieve measurable reductions in operational costs and improved resource utilisation.