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Experience
1 - 3 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking an enthusiastic and professional Hostess to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.
- Greet and welcome guests with a warm, friendly demeanor
- Manage reservations and seating arrangements efficiently
- Provide accurate wait times and handle guest inquiries
- Coordinate with the restaurant staff to ensure smooth service flow
- Maintain an organized and clean reception area
- Assist with answering phone calls and managing to-go orders
- Keep track of table status and optimize seating arrangements
- Ensure all health and safety protocols are followed
- Handle guest complaints and concerns with empathy and professionalism
- Assist with special events and promotions as needed
Desired Candidate Profile
Proven experience as a hostess or in a similar customer-facing role
- Exceptional interpersonal and communication skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Flexible and adaptable to changing situations
- Excellent organizational skills and ability to prioritize tasks
- Proficiency in using reservation management systems
- Ability to remain calm and professional under pressure
- Fluency in English; additional language skills are a plus
- Knowledge of local culture and etiquette is beneficial
- High school diploma or equivalent
- Ability to stand for extended periods and move around the restaurant
- Positive attitude and enthusiasm for providing exceptional customer service
Company Industry
Department / Functional Area
Keywords
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ACCOR
Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.