Hostess

Accor Group

The Hostess is the first point of contact for guests in the restaurant, responsible for greeting and seating guests, managing reservations, and coordinating with service staff to deliver seamless and memorable dining experiences. The position requires excellent communication skills, a professional appearance, and a warm, engaging personality.

Key Responsibilities

• Welcome and greet guests warmly upon arrival, ensuring a friendly and professional first impression.
• Manage reservations, table assignments, and waiting lists efficiently using restaurant systems.
• Maintain a tidy and organized reception and waiting area at all times.
• Communicate with servers and kitchen staff to ensure smooth service flow.
• Provide guests with information about menu items, promotions, and special events.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Anticipate guest needs and personalize service to enhance satisfaction.
• Assist in organizing and managing special events or VIP bookings.
• Promote hotel and restaurant offerings to increase guest engagement and revenue.
• Ensure compliance with hygiene, safety, and health standards.
• Keep up-to-date with local attractions, dining trends, and cultural activities to assist guests.
• Record guest preferences and feedback for future visits.
• Support colleagues and other departments when necessary to maintain smooth operations.