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Job Description
Roles & Responsibilities
Responsible for doing all preparations for the service, like preparing table planning and menu s.
- Ensure all menus and are clean and ready for operation on floors.
- Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use.
- Making sure to work with clean equipment and surfaces.
- To ensure that Micros is correctly set-up according to the meal period.
- Ensure to be fully aware about the promotions and discounts.
- Ensure daily emails and serVeme reservation have been checked.
- Making sure that he/she is always enthusiastic and delivering great service to all guests, is the first contact for the guests and should always be aware of that in answering phone or speaking with the guests directly.
- To prepare the table plans according to reservation sheets.
- Keeping an eye on guests when they move or something changes and communicating this with waiting staff and kitchen.
- Taking orders and giving information to guests if required and clearly communicating this to colleagues.
- Record guest preference and record in guest history folio.
- Communicating with the chef or kitchen for any special request, dietary requirements or restriction from the guests.
- During the service the hostess should be able to deal with challenges, changes and keep an eye on table turnovers.
- If necessary preparing orders like drinks and preparing snacks, bread.
- Responsible for cleaning tasks during and after service.
- Attend departmental meetings if required.
- Check with managers or coordinator for any large party reservations.
- Ensure package forecast for HB, BB and FB are printed every day.
- To wish Farewell to all guests, encouraging repeat customers.
Desired Candidate Profile
Fun/outgoing personality/Female hostess experience essential.
- Receive and seat the guests and having good communication with the waiting staff and kitchen about the guests.
- Maintains great customer service to all guests.
- Previous customer service experience required.
- Flexibility to respond to a range of different work situations.
- Excellent reading, written and oral proficiency in English
Company Industry
Department / Functional Area
Keywords
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The First Group
The first hotel in the Middle East to join Marriott s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, caf s, and restaurants, while its own signature dining experiences include Sant Ria, Village Bistro, and The First Collection s award-winning Risen Caf & Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah. Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel. The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint. Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction. At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
https://careers-thefirstgroup.icims.com/jobs/6970/jobdetails/job
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