Job Description

Roles & Responsibilities

We are seeking a friendly and professional Hostess to join our team in Baghdad, Iraq. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.

Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
Handles the guest greeting upon arrival and their seating through the hostess.
Ensures that under no circumstances the entrance is left unattended.
Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
Reports cleanliness and maintenance issues to the immediate Supervisor.
Handles guest complaints as per instructions or consults the immediate Supervisor.
Does all mise-en place work according to the whole day service requirements.
To report any equipment failures/problems to the Maintenance Department.
To pass any maintenance requests to the Maintenance Department.
To participate in any Training/Developments schemes as recommended by senior management.
Attends all regular departmental briefings and contributes to an open communication within the assigned team.
To treat guests and colleagues in a polite and courteous manner.
To observe high standards of personal hygiene.
To maintain clean and organized side stations at all times.
To anticipate customers needs.

Desired Candidate Profile

At least 2year of customer service experience, preferably in a restaurant setting
Excellent communication skills in English, both verbal and written
Proficiency in basic computer skills, including Microsoft Office and email
Strong multitasking abilities and attention to detail
Ability to work in a fast-paced environment while maintaining a friendly demeanor
Basic math skills for managing reservations and table assignments
Knowledge of local cuisine and cultural customs in Baghdad
Flexibility to work various shifts, including evenings, weekends, and holidays
Enthusiasm for providing exceptional customer service

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