Hostess RAFFLES

We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests with a warm, friendly demeanor upon their arrival
• Manage reservations and seating arrangements efficiently, optimizing available space
• Escort guests to their tables, present menus, and assist with seating
• Collaborate with waitstaff, kitchen, and management to ensure smooth operations
• Maintain cleanliness and organization of the reception area and dining section
• Handle phone and online reservations, confirming bookings and managing the reservation system
• Provide excellent customer service by addressing guest inquiries and resolving issues promptly
• Stay informed about menu items, specials, and events to offer accurate information to guests
• Assist in organizing and coordinating special functions during busy periods or events
• Promote special offers and menu items to enhance guest experience and increase revenue
• Adhere to company policies and procedures related to customer service and hospitality

• At least 1 year of experience in a similar hospitality role
• Excellent customer service skills with a friendly and enthusiastic attitude
• Strong communication skills and proficiency in English
• Cultural sensitivity and awareness, with knowledge of local customs in Jeddah, Saudi Arabia
• Exceptional organizational and multi-tasking abilities
• Ability to work efficiently in a fast-paced environment
• Detail-oriented with a focus on accuracy in managing reservations and seating arrangements
• Basic math skills for table assignments and reservation management
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Professional appearance and good personal hygiene
• Knowledge of reservation systems (preferred)
• Problem-solving skills to handle guest concerns effectively
• Familiarity with hospitality industry practices and standards
• Team-oriented mindset with a collaborative approach
• Dedication to continuous improvement in service quality

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.