Hostess

AccorHotel

Employer Active

Posted 22 hrs ago

Experience

1 - 3 Years

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities :

  • Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the SLS tone of voice.

  • Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections.

  • Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.

  • Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences.

  • Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.

  • Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance.

  • Accurately manage reservations using the restaurant s system, including inputting, updating, and reviewing guest data and seating plans.

  • Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.

  • Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately.

  • Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow.

  • Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.

  • Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution.

  • Follow grooming and uniform standards as set by SLS, always reflecting a stylish and refined appearance.

  • Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.

Desired Candidate Profile

1 2 years of experience in a guest-facing role, ideally in an upscale or lifestyle hotel, restaurant, or lounge environment.

  • High school diploma or equivalent required; hospitality-related education is a plus.

  • Strong verbal communication skills in English; additional languages such as Arabic are highly desirable.

  • Confident, charismatic personality with a genuine passion for hospitality and guest service.

  • Ability to manage busy service periods while remaining composed, courteous, and attentive.

  • Competency in using POS systems and reservation platforms.

  • Able to stand and move confidently in crowded dining areas and assist with light operational tasks as needed.

  • Flexible schedule including availability on weekends, evenings, and holidays.

Company Industry

Department / Functional Area

Keywords

  • Hostess

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AccorHotel

Welcome to a place where the extraordinary takes center stage. Ennismore, with its mischievous and marvelous SLS Hotels, is bringing a fantastical wonderland of luxury and lifestyle to the oasis that is The Red Sea.

Opening in 2025, SLS The Red Sea is not just another hotel it s a theatrical playground of indulgence and curiosity, designed for those who crave the unexpected. With /150 lavish keys, 5 show-stopping Food & /Beverage experiences, and a decadent spa sanctuary, this destination is crafted to dazzle both adults seeking pleasure and families yearning for connection and wonder.

This is no ordinary project this is a cathedral of pleasure. If you re ready to say farewell to the ordinary and help script the story of one of Saudi Arabia s most exciting luxury openings, this might be your cue.

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https://jobs.smartrecruiters.com/AccorHotel/744000088081986-hostess-saudi-national-