Job Description

Roles & Responsibilities

OUR EXPECTATIONS FROM THE ROLE:

The following are specific responsibilities and contributions critical to the successful performance of the position:

To be able to conduct departmental opening up / closing down procedures according to shift allocation. When necessary
To supervise the work of the room attendants and all supervisors providing assistance and support and taking corrective measures should the standard of work deviate from the set standards.
To ensure any V.I.P or special requirements are provided and are ready for guests on arrival. To check all V.I.P Bedrooms.
To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard.
To assist with the deep cleaning of public areas and to help in the floor care
To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards.
To attend or hold training sessions when required
To assist with standard bedroom checks at all levels including team leaders
To carry out Brand Standard checks within the department
To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards.
To assist with all team members on meetings and staff appraisals
To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
To assist in maintaining discipline within department.
To assist in the stock taking of all linen and equipment etc. at regular intervals, preparing the results highlighting any shortages or surpluses and undertaking remedial action where appropriate
To assist in monitoring departmental costs whilst using resource effectively and economically to ensure expenses are kept to a minimum.
To liaise with the maintenance department regularly to ensure that all faults, defects and minor paint repairs are carried out promptly and report more major difficulties to the Chief Engineer, immediately.
To assist organize and supervise deep-cleaning and special cleaning Curtains, Carpets of all areas under jurisdiction as required, to maintain the very highest of standard.
To be aware of the work specification of all outside contractors and to liaise with contracting companies as required.
To assist in the selection of equipment, products and services as necessary
To assist and advise on the installation or changing departmental systems or procedures and to ensure all departmental practices and procedures to be confident in their implementation.
To assist with the recruitment and section of department employees.
To assist in the preparation of weekly Rotas and wages (Forecast, actual)
To assist the office coordinator to ensure cost effective staffing levels and usage of supplies, and to be fully conversant with relevant accounting procedures and records keeping
To ensure all requests from guests are carried out.
To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to the health and safety Regulations and to ensure that these are complied with at all times.
To be aware of all current Company and Departmental Policies and Procedures, ensuring these are adhered to at all times.
To attend all Statutory Training, Job Training Sessions and Communication Meetings.
To provide a high level of customer care, anticipating any potential areas for guest s dissatisfaction and taking appropriate action to prevent this
To ensure any guest complaints are investigated and rectified to the guest s satisfaction immediately. Any serious complaints should be referred to Executive Housekeeper/ Director of Services for his or her attention.
To maintain a cheerful and polite Attitude to our guests and colleagues at all times and to use the guests name if known.
To ensure all departmental practices, policies and procedures to be confident in their implementation and assist in the necessary modification of any as requested
To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your line manager.
To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures up on hearing the alarm
Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
Follows all procedures set up for the protection of the environment within the hotel and grounds.
To relive the Office coordinator and Floor supervisor whenever is needed
To carry out any other reasonable requests made by the Executive Housekeeper/ Director of Services or Hotel Management
To relive the Office coordinator and Floor supervisor whenever is needed

Hotel Cleanliness Supervisor Marriott International

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