House Manager Masafi Co. LLC

House Manager – Job Description Outline (Private Family)

Position Overview

• Brief summary of the role
• Oversee daily household operations, ensuring that all tasks are completed efficiently, from cleaning schedules to maintenance coordination.
• Manage household budgets, track expenses, and optimize spending without compromising quality or service.
• Supervise and train domestic staff, ensuring adherence to household standards and fostering a positive working environment.
• Act as the primary point of contact for vendors and service providers, negotiating contracts and ensuring timely service delivery.
• Plan and execute events and gatherings, handling logistics from catering to décor, while maintaining a welcoming atmosphere.
• Maintain an organized inventory of household supplies and equipment, ensuring all items are readily available and in good condition.
• Implement and uphold security protocols to ensure the safety and privacy of the household and its occupants.
• Assist with personal tasks for family members, including scheduling appointments, managing travel itineraries, and running errands.
• Stay informed about household technology and systems, troubleshooting issues and coordinating repairs when necessary.
• Foster a sense of community within the household, promoting harmony and open communication among staff and family members.

Purpose of the position within a private household

• Key expectations (discretion, 5-star standards, leadership)
• Supervises: Housemaids, drivers, cooks, nannies, contractors (as applicable)

Key Responsibilities

A. Household Management

• Oversee daily operations of the residence
• Maintain 5-star cleanliness and presentation
• Ensure household routines and standards are followed

B. Staff Supervision

• Manage and schedule household staff
• Train staff to luxury hotel standards
• Monitor grooming, behavior, and performance

C. Family Support

• Ensure family members’ needs, preferences, and schedules are met
• Manage guest preparation and hospitality
• Maintain confidentiality and privacy protocols

D. Housekeeping Excellence

• Daily inspections of all rooms
• Linen care, wardrobe organization, turn-down standards
• Inventory management (cleaning materials, toiletries, supplies)

E. Maintenance & Vendors

• Report and track repairs
• Coordinate with contractors and service providers
• Oversee upkeep of home systems and appliances

F. Administrative Duties

• Maintain household logs, checklists, and schedules
• Manage petty cash, purchasing, and expense records
• Provide updates to the Family Office / Principal