Housekeeper Supervisor SWISSOTEL

Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors

• Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction

• Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel

• Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain a efficient operation

• Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures

• Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands

• Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping

• Train Room Attendants on Standards of Performance (SPI s) to maintain the desired level of performance and Leading Quality Assurance standards