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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Coordination & Communication
- Act as the central communication hub for the housekeeping department.
- Coordinate with Front Office regarding room status updates (vacant, occupied, out-of- order).
- Liaise with Engineering and Maintenance for repairs and follow-ups.
- Communicate guest requests promptly to housekeeping team members.
Administrative Duties
- Maintain accurate housekeeping records, reports, and logs.
- Update room status in the Property Management System (PMS).
- Prepare daily assignment sheets for room attendants.
- Track lost & found items according to hotel policy.
- Monitor stock levels and supply requisitions.
Guest Service
- Handle internal and external guest requests efficiently and courteously.
- Ensure VIP rooms and special requests are prepared according to Sofitel standards.
- Follow up on guest complaints and ensure timely resolution.
Operational Support
- Assist in room allocation and prioritize cleaning schedules.
- Monitor productivity of room attendants and housekeeping staff.
- Ensure compliance with cleanliness, hygiene, and luxury brand standards.
- Support housekeeping supervisors during peak periods.
Quality & Standards
- Ensure adherence to Sofitel luxury service standards and brand guidelines.
- Maintain confidentiality and professionalism at all times.
- Assist in implementing departmental SOPs (Standard Operating Procedures)
Desired Candidate Profile
- Previous experience in housekeeping or hotel operations (preferred luxury hotel experience).
- Knowledge of PMS systems (e.g., Opera is a plus).
- Strong communication and organizational skills.
- Ability to work under pressure and manage multiple tasks.
- Good command of English (additional languages are an advantage).
- Attention to detail and high level of professionalism.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Housekeeping Coordinator
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ACCOR
We are much more than a world leader. We are 240,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome†resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels' 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services. Our Brands include: