Housekeeping Coordinator Rosewood Hotels and Resorts

Responsibilities:

Is highly visible in the areas of responsibility, leads by example and maintains regular checks.

Develops and Maintains General Cleaning schedule & issues tasks accordingly.

Understands and implements procedures to operate and maintain all departmental equipment.

ensures that staff members have the proper supplies and equipment

Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs and/or requests.

Manages the Lost and Found Procedure.

Trains staff members to work in a safe manner and ensure they can expedite emergency procedures when required.

Participates in the investigation of associate accidents and incidents as required

Encourages empowerment within the team and in co-ordination with the Butlers to surprise and delight our guests.

Reviews the Section Rosters on a weekly basis, ensuring guests service, operational needs and financial objectives are met.

Interact with guests to obtain feedback on product quality and service levels, effectively respond to and handle any guest complaints or problems, escalate to a manager as required.

Ensure all guest issues are passed to the BCC and captured on the Glitch report

Observes service behaviours of staff members and provides timely constructive feedback to individuals, continuously strives to improve performance.

Conducts daily meeting highlighting, Operational Issues, VIP s, Glitches, Short Training Session on Procedures/Hospitality etc, Shift Responsibilities.

Is fully conversant with departmental SOP s, ensures they are executed. Conducts training and refresher training with staff members.

Completes and supervises a departmental orientation program for new staff members to receive the appropriate training to effectively complete their job. Cross Train staff members as appropriate.

Conducts regular and effective training to maintain/improve the standards. Maintain training records.

Communicates performance expectations in accordance with the job description for each position.

Establishes and maintains open, collaborative relationships with staff members and ensures they do the same within the team.

Participates in disciplinary procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOP s.

Celebrate success and recognize contributions of the team members.

Maintains close contact with the Butler Department, ensuring that guest preferences regarding room types etc are taken care of.

Maintains clear and effective communication with other departments such as Purchasing, Engineering and Front Office.

Is fully conversant with the Fire Procedure, Security Procedure, Health and Safety Procedure, Departmental Code of Conduct. Trains staff members on the procedures to ensure they can effectively deal with any of these situations should they arise.

Is familiar with first aid formalities, ensures the Front Desk First Aid boxes are always fully stocked.