Housekeeping Manager SOFITEL

The Housekeeping Manager is responsible for organizing, coordinating, and controlling all activities of the Housekeeping department to ensure the cleanliness, hygiene, comfort, and quality of the rooms and public areas of the hotel, in accordance with hotel and brand standards.

Main Missions:

Operational Management

• Supervise the maintenance and cleanliness of rooms, corridors, public areas and back of house.
• Ensure compliance with quality standards and hotel procedures.
• Daily check the condition of rooms and common areas.
• Ensure good coordination with Reception, Maintenance and other departments.
• Ensure compliance with hygiene, safety and health standards.

Team Management

• Supervise, train and motivate Housekeeping teams.
• Develop work schedules according to hotel occupancy.
• Participate in the recruitment, integration and evaluation of staff.
• Develop skills and monitor employee performance.
• Maintain a good social climate and promote team spirit.

Administrative and Financial Management

• Manage stocks of linen, welcome products and cleaning products.
• Control departmental costs and optimize expenses.
• Monitor inventories and supplier orders.
• Prepare activity reports and performance indicators.
• Participate in the development and monitoring of the department's budget.

Customer Satisfaction & Quality

• Guarantee an impeccable customer experience.
• Effectively handle customer complaints related to Housekeeping.
• Implement corrective and continuous improvement actions.
• Participate in quality audits and compliance with brand standards.