Housekeeping Manager Rosewood Hotels and Resorts

Why Join Us?

At Rosewood Doha, we create an environment where passion meets purpose and where careers have meaning.

Guided by our philosophy of Relationship Hospitality and our culture of Make the Place, we believe in enriching lives, starting with yours. We empower you to bring your true self, grow with confidence, curate the extraordinary and leave your legacy.

You ll be part of a diverse, inclusive and supportive community that invests in your development, celebrates achievements and inspires you to Discover Your Calling.

Together, we push boundaries, explore the uncharted and shape the future of luxury lifestyle experiences.

About Rosewood Doha:

Rosewood Doha is a landmark destination inspired by Qatar s coral reefs, bringing together ultra-luxury hospitality, residential living, culinary experiences, holistic wellness, differentiated retail and events within one integrated ecosystem. The property includes a 155-key hotel, 162 serviced apartments and 276 private residences, alongside a diverse collection of restaurants and lounges, expansive event spaces and curated lifestyle experiences. Our destination also houses Asaya, Qatar s first members-only social wellness club, complemented by Rosewood s signature Manor Club for Club Room and Suite guests.

Since opening in July of 2025, Rosewood Doha has been recognized with multiple international and regional accolades, including distinctions from the Michelin Guide, Forbes Travel Guide and Qatar Tourism - reflecting the scale, ambition and standards of excellence behind the destination. As part of the global Rosewood Hotels & Resorts portfolio, the property represents a new generation of luxury that goes beyond traditional hospitality into lifestyle, community and experience-driven destinations.

Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

- A competitive salary and benefits package

- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl

- A birthday day off (because your milestones matter!)

- Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

Your Role:

Organization / Manning:

• Reviews and revises manning based on the level of business. Control and compile associate rotas ensuring correct staffing levels dependent upon the Hotels occupancy and other operational needs.

Service Standards:

• Ensure that all company brand standards are implemented.
• Maintains and enforces all quality and service standards and procedures for Housekeeping Services.

Training / Development:

• Directs preparation and oversees the implementation of annual training plans. Identify the training ' requirements, organize, and follow through on-the-job training in close liaison with the Assistant Director of Rooms and Floor Supervisors.
• Reviews and endorses all training records.
• Ensures the preparation and updates of standard operating procedures.
• Identifies and prepares Section Trainers.
• Personally, conducts training as required and on a regular basis.
• Monitors the implementation and progress of various training programs and their effectiveness.
• Receive and take ownership of any guest complaints. Perform any appropriate investigation and follow-up with guests and associates coaching.
• Ensure all new housekeeping associates receive an induction schedule and through training and support when first joining the department.

Working Environment Relations:

• Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of guests.
• Contribute to the collective commitment of a unique guest experience - to create a sense of place.
• Assist with appraising performance of associates within the Housekeeping Department. Maintain close relationships with suppliers and service providers, ensuring that expected levels of quality are continuously met. /li>
• Maintain close relationships with suppliers and service providers, ensuring that expected levels of quality are continuously met.
• Creates a positive and highly motivated working environment that promotes and develops teamwork and Assist with the supervision of all housekeeping associates and contractors employed within the department.
• Ensure that the Hotels grievance, disciplinary and guarantee of fair treatment procedures are followed.
• Utilizes and develops communication tools and channels for the dissemination of information and work flow in the department.

Operational Processes:

• Oversee the day-to-day housekeeping operation by being on the guestroom floors, public areas and back of house.
• Carrying out spot checks and following-up were necessary.
• Rotate duties with supervisor- Public Area to be fully conversed with all areas in the Housekeeping Department.
• Review guest requests prior to arrival and ensure that they are properly set up in a timely manner.
• Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
• Assist the Assistant Director of Rooms in the overall running of the Housekeeping Department and to deputize for in her absence.
• Drive the performance of the Housekeeping Department in conjunction with the management team, ensure the team delivers the highest quality in relation with Forbes, LQA and Rosewood Brand Standards to consistently meet and exceed guest expectations.
• Ensure that schedules are inputted in payroll system, and that all reports are completed and submitted along with the attendance to T &C in due time.
• Complete any special assignments directed by the Assistant Director of Rooms.
• Ensures regular preventive maintenance and general cleaning are carried out in the rooms and corridors and public areas.
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