Housekeeping Manager Hilton Hotels

As a Housekeeping Manager, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. As a Housekeeping Manager, you will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Provide excellent guest service
• Assist other departments wherever necessary
• Assist the Executive Housekeeper in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
• Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments.
• Inspect public areas and guest rooms to ensure compliance with quality assurance standards.
• Assist the Executive Housekeeper in the administration of system use, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Prepare training calendar and conduct trainings together with the departmental trainer, document and maintain training records.
• Ensure all team members are thoroughly trained in Forbes Five-Star standards, brand standards, and luxury hospitality etiquette to create a personalized, anticipatory, and seamless guest experience.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations.
• Lead Housekeeping Supervisors and Housekeeping Attendants in room cleaning and other related tasks as required.
• Consistently ensuring adherence to Forbes Standards in all aspects of the role.