Housekeeping Manager

Sofitel

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Oversee daily housekeeping operations, ensuring all areas meet or exceed cleanliness standards
• Manage inventory of cleaning supplies and linens, ensuring cost-effective stock control
• Collaborate with other departments to enhance overall guest experience
• Prepare and manage departmental budgets, focusing on cost control and efficiency
• To act as a representative of the Management when dealing with guest complaints or if a Heartist of the Housekeeping is facing difficulties that she/he cannot solve on her/ his own
• Guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards.
• Ensures guest receive prompt and courteous service and attention and particularly those of priority members, known repeat guests and other VIP s receive special attention by Heartist
• Ensure that all team members are aware of and follow departmental SOP s and LSOPs
• Coach and guide new members of the team / contracted staffs, putting in place proper orientation training and ongoing training and development for team members.
  
  

• Previous experience as Housekeeping Manager in luxury or upscale hotels
• Strong leadership and team management abilities
• Eye for detail with high quality standards
• Good interpersonal and communication skills in English
• Experience in managing department budgets and costs