Housekeeping Manager RIXOS

Housekeeping Manager

The Housekeeping Manager is responsible for overseeing all housekeeping operations, ensuring cleanliness, hygiene, and overall guest satisfaction. This role involves supervising the housekeeping team, managing inventory, and coordinating with other hotel departments to maintain high standards of cleanliness and efficiency.

• Ensure all guest rooms, public areas, and back-of-house spaces meet cleanliness and hygiene standards.
• Develop and implement cleaning procedures and schedules.
• Conduct regular inspections to maintain quality control and address any issues promptly.
• Manage and lead the housekeeping team, including room attendants, laundry team, and supervisors.
• Train, schedule, and evaluate team performance to ensure high productivity and adherence to hotel standards.
• Conduct regular team meetings and provide ongoing coaching and feedback.
• Track and control the housekeeping budget, minimizing waste and controlling costs.
• Coordinate with suppliers and vendors to ensure timely delivery of materials.
• Address guest complaints and requests related to housekeeping services professionally and efficiently.
• Work closely with the front desk and maintenance team to resolve room readiness and maintenance issues.
• Ensure compliance with health and safety regulations, as well as hotel policies and procedures.
• Implement proper waste disposal and eco-friendly cleaning practices.
• Train team in safety procedures, such as handling cleaning chemicals and emergency protocols.

• At least 3-4 years of previous experience in a similar capacity for a five-star hotel.
• Strong leadership, organizational, and communication skills.
• Knowledge of cleaning chemicals, sanitation standards, and housekeeping procedures.
• Ability to multitask, problem-solve, and work in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office.