Housekeeping Supervisor

Accor

Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the worlds most celebrated ocean liners, now permanently docked in the new marina at Dubais Port Rashid in the UAE.

Job Description

• Manage daily assignments and monthly inventories for room attendants, including linen, cleaning, and guest supplies.
• Ensure complete shift handovers, timely reporting of discrepancies, and attendance at required briefings.
• Control usage and prevent misuse of guest amenities, cleaning chemicals, equipment, and linen.
• Maintain high standards of cleanliness and organization throughout the housekeeping department.
  
  

• Good eye for details.
• Working knowledge of housekeeping and hotel services, policies and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Degree in hospitality management preferred.
• Minimum of 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Proficiency in property management systems (PMS) and Microsoft Office Suite.
• Strong organizational and time management skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent customer service skills and ability to handle guest complaints effectively.
• Knowledge of cleaning chemicals, proper handling, and safety procedures.
• Experience with inventory management and budgeting for housekeeping supplies.
• Demonstrated ability to train and mentor housekeeping staff.