Housekeeping Supervisor Vignette Collection

Posted on 18 Sep

Experience

1 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Summary of Daily Tasks & Responsibilities

Maintain a presence as requested at hotel / department meetings and committees.
Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
Attend daily morning briefings with Housekeeping Management.
To make sure Housekeeping Attendants are informed daily about VIPs, special guest requests priority in their section.
To make sure checkout rooms are returned in a timely manner.
To check at 4pm rooms with DND no service given at that time and coordinate make up with Housekeeping Attendants.
Assist with and lead Housekeeping Attendants (day, evening and Houseman), with daily duties.
Train and coach employees on expected standards of service and conduct.
Conduct daily inspections of guest rooms and floors.
Be up to date on all guest services and events in the hotel.
Work closely with Housekeeping Coordinator.
Inspect all rooms assigned to Housekeeping Attendants, and Houseman/Runner.
Inspect show rooms.
Notify Housekeeping Attendant/Houseman of any deficiencies found and return to correct when applicable.
Re-inspect corrected room.
Physically check discrepant rooms to ascertain status.
Report and follow up with engineering issues in all areas of the Hotel.
Confirm that all daily duties are completed to standard by: Housekeeping Attendants, and Houseman.
Must be able to perform all Housekeeping Attendant and Houseman s duties.
Work with all housekeeping staff to maintain and improve guest satisfaction scores.

Desired Candidate Profile

All colleagues must assess situations and react accordingly through analysis and perspective.
All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.
All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.

Company Industry

Department / Functional Area

Keywords

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Vignette Collection

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell./p>

Read More

https://careers.ihg.com/en/job-details/?jobref=Franchise%2BHotel%2B-%2BHousekeeping%2BSupervisor%7cen%7cFRDXBPM4242

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