Housing Concierge

Wynn Al Marjan Island

Manage colleague check-ins and check-outs, handle rental room reservations, and ensure a seamless arrival and departure experience.

Leverage Multimer systems for effective tracking of inventory and facility operations, while maintaining accuracy and administrative excellence.

Assist with all colleague queries, including information about community facilities, local area guidance, and general support to enhance the living experience.

Address employee concerns with patience, professionalism, and discretion, ensuring timely and effective resolutions.

Conduct regular room inspections in accordance with established guidelines for both pre-arrivals and post-departures.

Maintain courteous and professional communication at all times whether via email, phone, or in person.

Monitor and report on the cleanliness, maintenance, and overall condition of accommodation areas, ensuring high standards are consistently upheld.

Respond effectively to changing schedules and operational needs, multitask efficiently, and remain composed in dynamic environments.

Demonstrate strong interpersonal skills, inspire trust, and deliver personalized service that reflects Wynn s values and commitment to excellence.

Uphold the Wynn brand s philosophy of service excellence, ensuring every colleague receives personalized support and care. Lead by example through professionalism and adherence to company values.

Work closely with departments such as Housekeeping, Engineering, and Security to ensure smooth operations, including room readiness, room moves, and special requests.