Housing Officer Aldar Academies

Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training. Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves. This job description is all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company. Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.

Main Duties:

• Contribute as part of the Housing Management Team to the organisation's objective of delivering high-quality, affordable housing and property management services.
• Understand and manage the end-to-end housing process, including employee move-in and move-out, unit handovers, and coordination with the Operations team and property management companies, ensuring proper documentation and inspection are carried out.
• Serve as the primary point of contact for Aldar Education employees on all housing-related enquiries and requests, providing a professional, caring, and cost-effective service.
• Provide clear guidance and support to employees on housing policies, procedures, and entitlements in a clear and professional manner.
• Liaise with relevant internal teams (P&C, Finance, Operations) and external parties (property managers, utility providers) to resolve housing matters efficiently.
• Maintain accurate and up-to-date records of all employee housing requests, unit assignments, and case updates.
• Maintain up-to-date knowledge of legislation, guidance, and best practice relevant to Housing Management.
• Carry out all duties in line with company policies, procedures, and recognised good practice.
• Support a culture of Health & Safety and ensure all duties are undertaken with due regard to safety responsibilities.
• Adopt a flexible, team-based approach to ensure a consistent, seamless service for employees and external colleagues.
• Support effective communication and good working relationships across teams through meetings and other methods.
• Provide required performance information and undertake additional duties as assigned.
• Foster a culture of continuous improvement.

Specific Duties:

Allocations and Tenancy Management

• Manage and control void properties to minimize void times, meeting performance targets.
• Allocate properties in accordance with the organization s policies.
• Process applications from new joiners and internal transfers.
• Follow up and submit all necessary clearances.
• Provide general advice and assistance to applicants regarding housing options.
• Liaise with property management offices to ensure staff members receive appropriate support.
• Issue Notices of Proceedings.
• Ensure all staff adhere to policies and procedures when processing documentation.
• Deal sensitively with cases requiring special attention.

Tenant and Community Support

• Provide advice and guidance to tenant groups, panels, and other resident bodies to support their development.
• Facilitate partnership working with property management companies.
• Participate in Wider Role activities, including Repairs & Maintenance, ensuring tenants receive a high standard of repair service and that property management companies meet performance and good practice standards.

Policy and Service Development

• Assist the Housing Operations Manager with reviewing existing policies and procedures.
• Contribute to the development of new policies and strategies aimed at improving service to tenants.

Health, Safety, and Compliance

• Take responsibility for Health & Safety matters relating to the Housing Officer role.
• Support the development of a positive organisational Health & Safety culture.