ICT Specialist

International Committee of the Red Cross

Reporting to the ICT Coordinator, the ICT Specialist is responsible for managing and organising all ICT systems and services in the area of responsibility. The job holder provides support to the management and ICT coordinator in the design and installation of ICT infrastructure.

ICT specialist in Dhusamareb is in charge of ICT activities in all the Sub Delegation`s sites, including Dhusamareb, Beledweyne, Jowhar, and Galkayo.

This is a national/resident position based in Dhusamareb, Somalia.

Accountabilities & functional responsibilities

• As a part of global support services handles staff queries and escalates as per the ICT policy
• Ensures existing ICT infrastructure is functional and performs regular quality control checks
• Drafts and keeps technical documentation up to date for all ICT installations
• Ensures that global and country-level policies and procedures are implemented and followed
• Briefs, advises, and trains end-users on the ICRC's ICT systems and equipment
• Installs, maintains, and repairs all IT hardware, IT infrastructure (LAN, SDWAN, wireless), and telecom (VHF, SAT phones, and UC) in line with ICRC standards
• Keeps track of equipment allocations, dispatches equipment, and follows up on shipments to and from other ICRC sites
• Collaborates with the ICT team, suppliers, and service providers to ensure that requested goods or services are delivered according to the established standards
• Enforces the use of the ICRC service portal for ICT requests and incident reporting
• Allots requested ICT equipment in an efficient manner, considering users' needs and ICRC policies
• Participates in regular physical inventory checks and updates the ICT inventory upon new attribution or intervention on a device, strictly adhering to the internal procedures for inventory management