Implementation Expert - Digital Payments

PayTech Group

Core Responsibilities and Accountabilities:

• Lead the end-to-end implementation lifecycle of commercial payment solutions including planning, configuration, testing, and go-live support.
• Function as the primary liaison between clients, technical teams, product teams, and issuing banks to ensure successful solution deployment.
• Manage client onboarding and technical integration, including API integration, system configuration, and solution customization based on client requirements.
• Coordinate implementation timelines, project milestones, and deliverables, ensuring projects are delivered within scope and schedule.
• Support clients with technical documentation, integration guidelines, and best practices.
• Conduct solution workshops and technical sessions with client stakeholders including product, IT, operations, and finance teams.
• Collaborate with internal teams to resolve integration challenges, system dependencies, and operational issues during implementation.

Knowledge and Experience:

• Strong understanding of commercial payment solutions, corporate cards, virtual cards, and B2B payment ecosystems.
• 8-10 year's experience with payment integrations, APIs, financial systems integration, and payment processing workflows.
• Project management skills with the ability to coordinate cross-functional stakeholders across technical and business teams.
• Knowledge of payment networks, issuing/acquiring frameworks, and fintech ecosystem integrations.
• Analytical mindset with the ability to troubleshoot technical integration and implementation challenges.
• Experience working with global clients, banks, fintech platforms, and corporate payment programs.

Mandatory Skills:

• Previous experience within Banking, Payment & Card solutions, or the FinTech industry.
• Regional experience across the GCC, including working in a faced-paced matrix organisation.
• Excellent communication skills (written, verbal, and presentation) in English; proficiency in Arabic is an advantage.
• The ability to analyse data, troubleshoot payment issues, optimize processes, and make data-driven decisions.

Preferred Skills:

• Good understanding of payment systems, digital platforms, APIs, system workflows, security basics, and industry technologies.
• An understanding of regional regulations across financial services or payment networks.