Implementation Manager - Associate JPMorgan Chase

Manage end-to-end onboarding and implementation of core cash management business for TS clients, from kick-off, scoping, documentation, and service setup through testing, go-live, and transition to Client Services.

• Implement cash management solutions of varying size and complexity for corporate clients across EMEA HQ and subsidiary banking.
• Project manage multiple implementations concurrently, acting as the central point of contact for internal stakeholders and external clients.
• Partner closely with Sales, Product, Client Service, Operations, and other internal teams to ensure successful delivery and a high-quality client experience.
• Develop agreed project plans for each deal using the team s implementation methodology, and guide clients on their tasks and responsibilities within the plan.
• Host and attend regular client meetings and calls to review progress against the project plan and timelines.
• Coordinate internal and external parties to deliver solutions within minimum timeframes and agreed target dates.
• Provide accurate and timely implementation status updates, escalating issues that impact client experience or put delivery dates at risk.
• Support team colleagues as required to ensure consistent delivery and client coverage.
• Identify and communicate process gaps and improvement opportunities, and take ownership of initiatives to drive implementation process improvements.
• Adhere to all JP Morgan Chase department policies and procedures and complete required meetings and training to maintain development and product knowledge.