In-Room Dining Order Taker

FIVE Hotels and Resorts

What We re Looking For

• Impeccable communication skills, both verbal and written, with fluency in Arabic and English (additional languages are a plus).
• Previous experience of 2-3 years in a Luxury Hotel environment is a plus.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Guest Service Experience is curated to perfection.
• Finds creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• A hands-on attitude, fuelled by a Can-Do! Spirit.
  
  

Key Responsibilities

• Works closely with key service Departments such as Kitchen, Stewarding, Front Office, Housekeeping, Engineering, Laundry, etc. to ensure Seamless Collaboration.
• Attends Industry-Leading Training Sessions instructed by the immediate Supervisor to enhance Guest care, telephone etiquette, up-selling techniques, and entering Guest Rooms.
• Adheres to the Room Service Duty Schedule, always embracing a FIVE-Star appearance and following FIVE s Grooming Standards.
• Always maintains Exceptional Telephone Etiquette, never leaving phones unattended.
• Performs Cashier Duties when necessary, showcasing meticulous attention to detail.
• Takes Reservations for other dining destinations during break times, displaying Multitasking Abilities.
• Works Hands-On with the Team to prepare the daily service mise en place, maintaining Next-Level standards.
• Monitors the Cleanliness and ensures Proper Maintenance of the assigned Room Service Area and operating equipment.
• Ensures the well-being of all Guests by maintaining warm and Discreet Contact throughout their stay.
• Refers Guest complaints directly to the appropriate person in charge or the Room Service Manager, ensuring Prompt Resolution and Guest Satisfaction.
• Conducts the Order-Taking and Order-Placing Process, providing courteous, efficient, and prompt service to Guests.
• Attends all meetings and briefing sessions to foster Open Communication within the FIVE Tribe.
• Demonstrates Comprehensive Knowledge of all menus and ongoing promotions in all dining concepts, offering Personalised Recommendations to Guests upon request.
• Expertly upsells key menu items, creating Boundary-Breaking Dining Experiences for Guests.
• Assists in other areas as assigned by the immediate Supervisor, showcasing Adaptability and Versatility.
• Redirects incoming calls for other Departments (such as Engineering,Housekeeping, Spa) to the relevant Departments to promote a seamless flow of Communication and ensure Guest satisfaction.
• Promptly reports any equipment failures or problems to the Maintenance Department for swift resolution.
• Demonstrates a thorough understanding of and adheres to FIVE Hotels and Resorts' Policies relating to Fire, Hygiene, Health, and Safety.
• Familiarises oneself with all related Company Documentation, particularly the relevant Operational Standards Manual for the Department.
• Completes any other Reasonable Duties and Responsibilities assigned with utmost dedication.
• Conducts thorough and efficient Shift Change Handovers to foster continuity and excellence in service.