In Room Dining Order Taker

IHG Hotels & Resorts

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

Your day to day

• Order Taking:
• Receive room service orders via phone, ensuring clarity and accuracy of the order.
• Provide menu recommendations and answer any guest inquiries regarding the menu and services.
• Input orders into the Point of Sale (POS) system promptly and accurately.
• Guest Interaction:
• Deliver exceptional customer service by being polite, attentive, and responsive to guest needs and requests.
• Address any special dietary requirements or preferences and communicate them to the kitchen team.
• Follow up with guests to ensure satisfaction with their orders and service.
• Coordination with Departments:
• Coordinate with the kitchen and other relevant departments to ensure timely preparation and delivery of orders.
• Communicate any changes or special requests to the appropriate team members effectively.
• Monitor the status of orders and follow up to ensure timely delivery.
• Billing and Payments:
• Ensure accurate billing of room service orders.
• Process payments, including room charges and other payment methods, following hotel policies.
• Address any billing inquiries or discrepancies promptly.
• Inventory and Supplies:
• Maintain an inventory of room service supplies and ensure they are well-stocked.
• Report any shortages or issues with supplies to the Room Service Manager.
• Cleanliness and Organization:
• Maintain a clean and organized work area, including the order-taking station and surrounding areas.
• Adhere to hotel standards for hygiene and cleanliness.
• Team Collaboration:
• Work closely with the room service team and other departments to ensure smooth operations and a seamless guest experience.
• Assist with other duties as required, including preparing trays, setting up tables, and delivering orders during peak times.
  
  

What We Need From You

PERSON SPECIFICATIONS:

Customer-centric

Presentable personality and hospitality traits

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.