Information Technology Support Engineer

Agile Consultants

Job Brief

We are seeking a dynamic Cloud Systems & IT Support Engineer who specializes in supporting and administering Microsoft 365 and cloud-based platforms such as MS Dynamics 365.

The ideal candidate will be proactive, solution-oriented, and capable of managing IT operations with a strong focus on cloud technologies, user support, and system reliability.

This role requires expertise in managing cloud accounts, collaboration platforms, and enterprise applications, alongside general IT support functions.

Job Responsibilities

1.

Microsoft 365 & Cloud Platforms Administration
Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
Provide administration and user support for Microsoft Dynamics 365 applications.
Oversee onboarding processes, including cloud account provisioning, laptop setup, application installations, and configurations.
Ensure seamless integration and functionality across Microsoft cloud services.
2.

IT Helpdesk & Support Operations
Act as the first point of contact for IT-related issues within the Dubai office.
Log, track, and resolve incidents and service requests using ManageEngine ticketing system.
Provide remote support for off-site employees and escalate issues when required.
3.

Hardware & Infrastructure Support
Install, configure, and maintain laptops, desktops, monitors, printers, and access control devices.
Conduct preventive maintenance and provide first-level troubleshooting for hardware-related issues.
Ensure secure disposal and data wiping of retired IT equipment.
4.

Network & Connectivity
Monitor and support internet and internal network connectivity.
Liaise with service providers for telecom and internet services, including installation, troubleshooting, and upgrades.
5.

Asset & Documentation Management
Maintain an updated inventory of IT hardware, software, and cloud accounts.
Document system configurations, incidents, and resolutions.
Ensure all IT assets are tagged and properly recorded.
6.

General IT Operations
Maintain physical security of IT infrastructure (e.g., server room access).
Train staff on best practices for cloud applications and basic IT procedures.