IT Admin MHMarkets

Provide front-line deskside support and respond to urgent IT incidents with speed and professionalism.

Handle new-joiner setups, hardware swaps, peripheral installation, and MDM enrolment.

Manage access control and biometric enrolments, and support office moves and cabling requirements.

Liaise with local vendors and service providers (e.g., DU) to manage deliveries, installations, and service escalations.

Maintain and update IT asset inventory and ensure accurate record-keeping.

Participate in a structured on-call/after-hours rotation for triaging and escalating critical issues.

Administer and support firewall configurations, VPN setup, and secure remote access solutions.

Manage VoIP systems, telephone systems, and related voice infrastructure support.

Support wireless network setup, configuration, and troubleshooting (Wi-Fi access points, coverage issues, guest networks).

Perform Office 365 administration, including user management, mailbox configuration, licensing, and basic security policies.

Manage endpoint solutions including endpoint security, device management, compliance, and deployment using tools such as EDR platforms, antivirus solutions, and endpoint management systems (e.g., Intune/SCCM).