IT Administrator

Webook

Key Responsibilities:

• User and Device Management: Onboard new employees by setting up accounts, devices, and access (e.g., Google Workspace, Slack, email); offboard departing staff securely, including account deactivation and asset recovery.
• Email and Communication Setup: Configure Gmail, Google Apps (now Google Workspace), SMTP protocols, and email systems for seamless communication across remote and on-site teams.
• Hardware Procurement and Support: Source, purchase, and configure mobile devices and laptops for users; troubleshoot and fix issues with WiFi, printing, and other peripherals.
• OS and Software Expertise: Install and manage applications on Mac and Windows systems; perform Windows configurations, password resets, user management, and security updates.
• IT Support and Ticket Management: Provide hands-on IT support for hardware/software issues; manage support tickets efficiently to ensure quick resolutions.
• Process Implementation: Establish and maintain IT processes using ITIL and ITSM principles, including change management, issue tracking, and incident resolution.
• Asset and Documentation Management: Oversee asset management for devices and digital assets (DAM); maintain organized records in spreadsheets, Google Docs, and other tools for inventory, control, and compliance.
• Team Management: Support and coordinate IT needs for 30-40 staff members, including remote workers; foster a collaborative environment and train users on best practices.
• General Administration: Handle calculations and reporting in Excel; ensure all IT documentation is up-to-date and accessible.

• Proven experience as an IT Administrator or similar role, preferably in a startup or small team environment.
• Strong proficiency in Google Workspace (Apps), Gmail setup, SMTP, and email management.
• Hands-on experience with Mac OS (including app installations) and Windows (configurations, troubleshooting).
• Expertise in user management: passwords, resets, access controls, and security.
• Solid skills in IT support, including WiFi troubleshooting, printer fixes, and hardware/software diagnostics.
• Familiarity with ticket management systems and process optimization.
• Good experience with ITIL and ITSM frameworks, focusing on change management, issue resolution, and service delivery.
• Excellent organizational skills for asset management, device control, spreadsheets, Google Docs, and documentation; experience with Digital Asset Management (DAM) tools is a plus.
• Proficiency in Excel for calculations, reporting, and data management.
• Strong management and communication skills to handle a team of 30-40 remote and on-site employees.
• Ability to work independently, prioritize tasks, and solve problems proactively in a fast-paced startup setting.