IT Analyst

Client of Tawzef

Employer Active

Posted 2 hrs ago

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Service Management & Support

  • Manage and resolve IT incidents, requests, and changes using standard service management processes
  • Ensure service availability, reliability, and performance
  • Monitor and maintain IT services in line with agreed SLAs

2. Business Engagement

  • Collaborate with business stakeholders to understand requirements and translate them into IT solutions
  • Provide IT guidance and recommendations to support business initiatives
  • Act as a trusted IT partner for assigned business areas

3. Solution Deployment & Operations

  • Support design, implementation, and deployment of IT solutions (central and local)
  • Maintain IT components and ensure proper configuration and performance
  • Contribute to rollout of new technologies and services

4. Continuous Improvement

  • Identify and recommend improvements to IT services and processes
  • Enhance system performance, availability, and user experience
  • Support optimization and standardization initiatives

5. Documentation & Knowledge Management

  • Maintain accurate documentation of systems, processes, and procedures
  • Support user training and knowledge transfer
  • Promote knowledge sharing across IT and business teams

6. Governance, Risk & Compliance

  • Ensure adherence to IT policies, standards, and security practices
  • Support audit readiness and compliance requirements
  • Apply corporate security controls in daily operations

7. Project & Technical Contribution

  • Support or lead small IT projects and enhancements
  • Analyze business requirements and define technical solutions
  • Coordinate with internal teams and external vendors

Desired Candidate Profile

Education & Experience

  • Bachelor s degree in Computer Science, Information Systems, Engineering, or related field
  • 2 3 years of experience in IT support, service management or project management.
  • Experience with ITSM tools (e.g., ServiceNow, Jira,..) is a plus
  • Exposure to retail IT, POS, or customer-facing systems is an advantage

Key Success Factors

  • Strong stakeholder engagement and communication
  • Ability to manage incidents and prioritize e ectively
  • Proactive mindset toward continuous improvement
  • Ability to work in dynamic, multi-market environments
  • Commitment to compliance and security practices

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • IT Analyst

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Client of Tawzef

https://www.tawzef.com/en/jobs/it-analyst-439553000095114338