IT Assistant

Kerten Hospitality

KEY RESPONSIBILITIES

• Assist in maintaining and supporting the hotel s IT infrastructure, including computers, networks, servers, and software systems.

• Respond to IT-related requests and issues from staff, providing timely troubleshooting and technical support.

• Help monitor and maintain hotel network security, backup systems, and data integrity.

• Assist with installation, configuration, and updates of hardware, software, and peripheral devices.

• Support the IT team in managing POS systems, property management systems (PMS), and other hotel software applications.

• Maintain documentation of IT procedures, equipment, and troubleshooting steps.

• Assist in training hotel staff on IT systems, software usage, and security best practices.

• Collaborate with vendors and service providers to resolve technical issues as needed.

• Monitor inventory of IT equipment and recommend replacements or upgrades under supervision.

• Ensure adherence to the hotel s IT policies and data protection standards.

EXPERIENCE & SKILLS

• Previous experience in IT support, helpdesk, or technical roles, preferably in the hospitality industry.

• Basic knowledge of computer networks, operating and sound systems, and common software applications.

• Familiarity with hotel IT systems (PMS, POS) is an advantage.

• Strong problem-solving, organizational, and communication skills.

• Ability to work under supervision and assist in a team-oriented environment.

• Fluent in English; Arabic is an advantage.