IT Coordinator Hotel and Hospitality Technology Support Cairo, Egypt

Accor Group

Job Title
IT Coordinator Hotel and Hospitality Technology Support Cairo, Egypt
Job Description
IT Coordinator Hotel and Hospitality Technology Support Cairo, Egypt

Position Overview
Accor is seeking an experienced IT Coordinator to join one of its premier hospitality properties in Cairo, Egypt. This critical role ensures the reliability, security, and efficiency of the hotel s IT infrastructure, supporting daily operations and enhancing the guest and staff technology experience.

Job Details
Job Location: Cairo, Egypt
Industry: Hospitality
Function: Information Technology (IT)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time

Role Summary IT Systems and Network Management in Hospitality
As IT Coordinator, you will be responsible for maintaining and improving the property s computer systems, software, and network infrastructure. Your work directly supports both front- and back-of-house operations, helping ensure seamless service delivery in a high-paced hotel environment.

What You ll Do

* Manage hotel IT systems, including networks, servers, and user hardware
* Install, configure, and update software and operating systems on property devices
* Provide technical support and troubleshooting to hotel staff across departments
* Monitor systems for performance, vulnerabilities, and security risks
* Implement IT policies, access controls, and data protection measures
* Coordinate IT asset procurement, maintenance schedules, and inventory management
* Collaborate with corporate teams and vendors for hotel-wide or brand-wide technology upgrades
* Plan and lead local IT projects such as system migrations, Wi-Fi expansions, and server upgrades
* Maintain documentation for system configuration, change logs, and licensing
* Ensure timely resolution of helpdesk tickets and user requests

Ideal Profile

* Bachelor s degree in Information Technology, Computer Science, or a related discipline
* Minimum 2 years experience in IT support roles within hospitality or service-based industries
* Strong understanding of Windows OS, Office 365, networking protocols, and cybersecurity basics
* Experience with hotel PMS systems, POS platforms, or Opera is a plus
* Familiarity with LAN/WAN infrastructure and server hardware
* Strong communication skills and ability to support non-technical users
* Self-driven, organized, and responsive under pressure
* Fluency in English required; additional languages are a plus