IT Customer Support Executive Emaratech

Posted 30+ days ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The IT Support Executive s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.

Operational Management

  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install anti-virus software and ensure virus definitions are up-to-date.
  • Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.

Desired Candidate Profile

  • Minimum College diploma in the field of Computer Sciences / IT / Engineering.
  • Minimum 3 years of experience in a similar environment
  • Cisco or Microsoft-related certification would be an added advantage
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Willing to work in shifts and flexible in relocating to other Emirates, if required

Company Industry

Department / Functional Area

Keywords

  • IT Customer Support Executive

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Emaratech

https://apply.workable.com/emaratech-2/j/0FECB0C508/