IT Desktop Support

Creative Club

Employer Active

Posted 6 hrs ago

Experience

1 - 3 Years

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Location

United Arab Emirates

Experience

1 to 3 years

Qualification Level

ITI / Vocational; Diploma

Job Function

Customer Service / Telecalling
IT - Hardware

Skillset

Communication & Interpersonal Skills, Customer Handling Skills

Preferred Jobseekers

Locally available candidates only apply for this job

An IT Desktop Support Technician provides technical assistance to end-users by installing, maintaining, and troubleshooting hardware, software, and network systems. They serve as the first point of contact for resolving IT issues related to desktops, laptops, printers, and peripheral devices, ensuring minimal downtime and efficient IT service delivery.

Key Responsibilities:
Respond to IT support requests via phone, email, ticketing system, or in-person.
Install, configure, and maintain desktop/laptop computers, printers, and other peripherals.
Troubleshoot hardware, software, and network issues (LAN/WAN, Wi-Fi, VPN).
Set up user accounts, access rights, and email configurations (e.g., Outlook, Office 365).
Support Windows/Mac operating systems, Microsoft Office, and other business applications.
Perform system updates, backups, and antivirus scans.
Maintain asset inventory and documentation of IT equipment and support tasks.
Coordinate with other IT teams for complex issues and escalations.

Qualifications:
Diploma or Bachelor s degree in Information Technology, Computer Science, or related field.
1 3 years of experience in desktop or technical support.
Familiarity with Windows OS, macOS, Active Directory, Microsoft 365, and basic networking.
Industry certifications (e.g., CompTIA A+, Microsoft MCSA/MCP) are an advantage.

Company Industry

Department / Functional Area

Keywords

  • IT Desktop Support

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