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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide first-line support for helpdesk and all associated processes.
- Provide telephone support for software applications.
- Provide Basic troubleshooting for software problems covered in training.
- Utilize help desk software to maintain an accurate record of all incoming calls, opened incidents, and requests.
- Route call and notify technicians of any critical situation requiring immediate attention.
- Maintain the proper skills necessary to interface with a variety of users regarding specific problems.
- Troubleshoot and provide appropriate solutions to problems.
- Serve as a liaison between customers and the technical department.
- Maintain client confidence and protect operations by keeping information confidential.
- Contribute to team effort by accomplishing related results as needed.
- Perform any other related duties incidental to the work.
Desired Candidate Profile
Requirements:
- 0-2 years related work experience and customer service experience are preferred.
- College Diploma degree or BSc degree in computer information system or any related field.
- Excellent written and verbal communication skills (Arabic & English languages).
- Only after-hours shifts are available: either 04:30 PM 01:00 AM or 12:00 AM 08:30 AM. The 8:30 AM 5:30 PM shift is not an option.
- Work experience in help desk activities using a help desk software application.
- Knowledge of Database engines (Oracle, MS-SQL).
- Knowledge in operating systems (Unix/Linux and Windows) is preferred.
- Knowledge in Cloud Infrastructure Tools (Docker & Kubernetes) and DevOps Techniques is preferred.
- Knowledge in Application servers (Apache Tomcat, WebLogic, and WebSphere) is a plus.
- Familiar with Networking, HA & Disaster Recovery, Backup & Recovery strategies.
- Strong customer service and excellent interpersonal skills.
- Ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary.
- Work with integrity and ethically.
- Uphold organization values.
- Show respect and sensitivity for cultural differences.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- IT Help Desk Technician
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