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Experience
1 - 3 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide systematic knowledge of IT procedures, operational processes, and work instructions
- Maintain and update IT asset inventory with accuracy and compliance
- Possess working knowledge of industry-standard ITSM tools for ticket management
- Handle and manage Service Requests (SRs) and Incident tickets in line with SLA requirements
- Monitor systems and equipment for substandard performance or malfunctions
- Perform basic troubleshooting and resolve hardware and system-related issues
- Set up and configure peripherals (laptops, desktops, printers) in accordance with IT policies and compliance standards
- Demonstrate basic knowledge of backup solutions such as Synology
- Provide end-user support for Microsoft 365 / Office 365 applications
- Monitor Wi-Fi performance and assist with Cisco Meraki cloud-managed access points
- Perform basic Active Directory administration, including user account management, and have foundational knowledge of DNS and DHCP
- Identify performance issues and escalate unresolved problems to higher support levels
- Maintain hardware documentation, including fixes applied, notes, and recommendations
- Carry out routine preventive maintenance and assist in monitoring network security
- Analyze and resolve first-level technical faults
- Update process documents, procedures, and technical documentation as required
- Log, track, and follow up on issues with vendors and service providers
- Perform system health checks within assigned areas of responsibility
- Understand client requirements and coordinate with Group IT teams when necessary
- Support IT service delivery processes in alignment with corporate guidelines
- Ensure adherence to defined SLAs for all assigned support activities
- Monitor, track, and report on IT assets throughout their lifecycle
Desired Candidate Profile
Bachelor of Computer Engineering or Equivalent
- CompTIA A+ & Microsoft Fundamentals
- ITIL 4 Foundation: Microsoft Certifications (Cloud)
Company Industry
Department / Functional Area
Keywords
- IT Helpdesk Engineer
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Ghobash Group
Ghobash Group capitalizes on opportunities within promising industry sectors by either acquiring existing companies or establishing new businesses. Aligned with the needs of a growing portfolio, the Group established Aban Investment to administer a host of centralized business functions (finance, legal, HR, marketing, etc.) all aimed at delivering greater cost efficiencies, value and best practices to each of its business units.
https://jobs.smartrecruiters.com/ghobashgroup/744000115209507