IT Infrastructure Engineer Gama learn

Manages and supports the organization’s IT infrastructure.

Acts as the sole internal IT resource, coordinating with third-party IT vendors and suppliers.

Ensures performance, security, and reliability across all systems.

Provides timely solutions for incidents and maintains strong vendor communication, including IT leasing and coordination.

Makes informed technical decisions in complex environments.

Demonstrates proactivity, decisiveness, and commitment to continuous learning.

Maintains strong vendor communication, including IT leasing and service coordination.

Makes informed technical decisions in complex environments.

Demonstrates proactivity, decisiveness, and commitment to continuous learning.

Manages and supports all aspects of Layer 1 (physical infrastructure), including but not limited to structured cabling, hardware installation, patching, power management, and ensuring reliable and secure connectivity. Collaborates proactively with cross-functional teams to uphold industry standards and drive continuous improvement in physical network infrastructure.

Administers and optimizes Layer 2 and Layer 3 environments, including but not limited to network switching, VLAN configuration, IP routing, and address management. Provides expert oversight of server infrastructure, network architecture, disaster recovery planning, and backup solutions as illustrative examples. Responsibilities encompass configuration, monitoring, troubleshooting, and comprehensive maintenance to ensure seamless, secure, and resilient IT and network operations in alignment with organizational objectives and industry best practices.

Requirements

Must-Have:

• 3–5 years experience in IT infrastructure, systems administration, or network support (enterprise/multi-site preferred).
• Strong skills in:
• Windows Server (Active Directory, DNS, Group Policy)
• End-user device troubleshooting
• Physical hardware (servers, racks, network devices)
• Backup & disaster recovery
• Remote server management
• NAS/SAN storage
• Telephony & unified communications
• Virtual desktop / remote access
• Network management (L1–L3), switches & routers
• OS updates & patching
• Excellent communication skills; bilingual (Arabic & English).

Preferred:

• Knowledge of ISO standards (27001, 20000) and compliance frameworks (NIST, CIS, GDPR).
• Linux administration and scripting (PowerShell, Bash, Python).
• Cloud experience (Azure, AWS, hybrid) and hybrid integration.
• Advanced troubleshooting (Windows/Linux).
• Firewall administration, ticketing systems, project/change management.
• Relevant certifications: CCNA/CCNP, Azure Administrator, VMware VCP, AWS Solutions Architect.
• Familiarity with backup tools (Veeam, Commvault), storage systems (NetApp, Dell EMC), and monitoring tools (Splunk, Zabbix).