IT Infrastructure Manager

Client of Jadeer

Primary Responsibilities

• Oversee servers, networks, systems, and branch connections, ensuring reliability and high availability.

• Lead data center operations and implement business continuity across company sites.

• Establish disaster recovery, backup procedures, and information security controls.

• Define IT infrastructure strategy, architecture, and processes.

• Administer and develop SharePoint, Office365, and related platforms.

Technical Support Management

• Direct IT support teams to resolve hardware/software issues quickly and effectively.

• Manage escalations, monitor help desk activities, and ensure timely resolutions.

• Ensure IT stock availability to meet user needs.

• Establish ITIL standards across technical support operations.

Policy, Strategy & Planning

• Develop and implement IT policies, standards, and procedures.

• Lead annual budgeting, reporting, and cost optimization for IT.

• Partner with all departments to analyze business requirements and deliver tailored IT solutions.

• Build and manage the asset management database.

Vendor & Project Management

• Lead large-scale IT projects, including system upgrades and new deployments.

• Select and negotiate with vendors for hardware/software procurement.

• Stay updated with industry developments to adopt best-fit technologies.

People Leadership

• Recruit, train, and coach IT staff to build a high-performing team.

• Set clear job expectations and conduct performance appraisals.

• Foster collaboration across IT and business functions.