IT Manager MORGANS ORIGINALS

The IT Manager is responsible for establishing and managing all hotel technology systems to support seamless operations and exceptional guest experiences. From pre-opening setup to ongoing maintenance and innovation, this role ensures the hotel s digital infrastructure is secure, efficient, and aligned with brand standards.

What you ll do...

Pre-Opening:

• Oversee the implementation and setup of all IT infrastructure (hardware, software, networks, telecoms, and AV systems).

• Collaborate with corporate IT, design, and operational teams to ensure technology aligns with brand standards and business needs.

• Liaise with vendors and contractors to ensure timely and compliant installation of systems.

• Set up cybersecurity protocols and ensure compliance with local data protection regulations.

• Prepare IT SOPs, documentation, and disaster recovery plans.

• Support the setup and integration of PMS, POS, key card access, IPTV, Wi-Fi, CCTV, and other critical systems.

• Train operational leaders and end-users on new systems prior to opening.

Operational:

• Manage daily IT operations including troubleshooting, maintenance, and user support.

• Ensure system uptime, reliability, and data security across all hotel platforms.

• Maintain servers, switches, routers, firewalls, and backups according to IT best practices.

• Coordinate with third-party vendors for system updates, support, and warranties.

• Monitor network performance and implement improvements as required.

• Support the front office, F&B, reservations, finance, and sales departments in all tech-related matters.

• Oversee and support the integration of guest-facing technology (mobile apps, smart room features, etc.).

Team Leadership:

• Lead the IT support team, ensuring service excellence and professional development.

• Provide training to colleagues on tech use, security awareness, and digital tools.

• Foster a proactive, solution-oriented IT culture that aligns with the hotel s service ethos.

Brand & Culture Contribution:

• Ensure all IT touchpoints reflect the brand s lifestyle DNA and guest experience philosophy.

• Support tech-driven guest personalization initiatives and digital storytelling.

• Be a brand ambassador in digital innovation, sustainability, and efficiency through smart tech.