IT Operations Engineer Halian

Employer Active

Posted 4 hrs ago

Experience

5 - 10 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers), Master of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide Tier 2 technical support to end users via phone, email, and chat.
  • Manage the onboarding and offboarding processes for employees and contractors.
  • Diagnose and resolve technical issues.
  • Assist System Administrators in addressing daily challenges.
  • Upgrade network devices to the latest firmware versions.
  • Train new system users and set up their accounts.
  • Monitor the performance of servers, software, and hardware.
  • Troubleshoot and support Zoom Rooms, AV systems, and meeting room configurations.
  • Provide advanced support for macOS/Windows devices and MDM.
  • Ensure the smooth deployment of new applications.
  • Maintain and update technical documentation.
  • Participate in projects aimed at improving helpdesk efficiency and effectiveness.
  • Solid knowledge of Identity and Access Management (IAM) platforms (OneLogin, Okta).

Desired Candidate Profile

  • Bachelor of Science (BSc) or Bachelor of Arts (BA) in Information Technology, Computer Science, or a related discipline; professional certification (e.g., Microsoft Certified Systems Administrator (MCSA)) is advantageous.
  • Minimum of 5 years of solid experience with Apple MDM Jamf Pro solution.
  • Minimum of 5 years of solid experience with Workspace One MDM solution.
  • Minimum of 5 years of professional experience as an IT Engineer.
  • Proficiency in at least one scripting language.
  • Strong understanding of LAN/WAN networks.
  • Knowledge of system security techniques.
  • In-depth knowledge of Google Workspace, Zoom, FortiGate, CrowdStrike, and Systems

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Halian

www.halian.com

Arshad Ayub Shaik - Recruitment Consultant

street 6 102, First Floor, Building 4 Dubai Outsource City AL NAKHEEL, United Arab Emirates (UAE)

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