IT-OT Support Technician
Segula Technologies
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your missions will be as follows:
- be the entry point for all user requests and complaints in the IT/OT area: workstation, automation (hardware, software, network), IT (infrastructure, servers, database, networks, telecoms)
- Manage the provision and configuration of IT equipment for users (PCs, tablets and mobile phones, programming consoles)
- Provide first-level support for incidents (service outages, software and hardware malfunctions)
- Collect all requests and complaints
- List requests and responses provided in a ticketing solution
- Identify the nature of the request or problem and process 1st level requests or dispatch them to the relevant specialists
- Ensure the monitoring of incident resolution and the satisfaction of user requests as quickly as possible
Desired Candidate Profile
Required skills:
- Holder of a Bac+2/3/4/5.
- Knowledge of industrial computer networks and systems and automation.
- Knowledge in the administration of computer systems and networks
- Knowledge of Emotors computer applications
- Concepts in industrial automation
- Curious, organized, punctual, rigorous, autonomous and proactive
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- IT-OT Support Technician
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Segula Technologies
Accelerate your career within a fast-growing global engineering group. At SEGULA Technologies, you will work on exciting projects and help shape the future within a company for which innovation is inseparable from engineering. Artificial intelligence, new forms of mobility, decarbonization, and the factory of the future are the daily routines of our 15,000 ingenious employees. Why not yours? A leading player in the automotive sector, the Group offers cutting-edge solutions in design, conception, development and testing to support automotive manufacturers and equipment suppliers towards greener, safer, more autonomous and more connected mobility.
https://jobs.smartrecruiters.com/SegulaTechnologies/744000083204095-technicien-support-it-ot-f-h