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Experience
2 - 7 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Join our Technology Command Center (TCC) where you will serve as the nerve center of our IT operations, operating 24/7 to drive major incident management and resolution. Our TCC team manages real-time technical and
business communications, ensuring rapid responses to IT crises and critical issues. We provide specialized CritSit support for applications facing recurring failures and maintain meticulous monitoring of TCC operations to
uphold optimal service levels.
Desired Candidate Profile
To be considered for this role, you must meet the below requirements:
- Degree or Honours (12+3 or equivalent).
- 2+ years of experience in Information Technology.
Knowledge/Skills:
- Training courses in communication application support and customer support aspects from a recognized vendor or training institute.
- Experience in the computer and communication industry as a support engineer dealing with application support.
- Knowledge of using PCs and peripherals as well as other office tools such as MS Office and Outlook.
- Ability to think around issues and look at the broader picture to provide solutions through a variety of problem-solving techniques.
- Service desk, incident management, and problem management infrastructure operations.
- ITIL certification, Database schema design and optimization for relational MySQL, PostgreSQL, Oracle) and NoSQL (MongoDB, Couchbase) databases, as well as optimizing application performance and troubleshooting technical issues.
- Expertise in Designing, developing, and maintaining software application using languages such as Java, REACT, Nodge.JS and other relevant languages.
Department / Functional Area
Keywords
- IT Senior Operations & Support Engineer
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