IT Service Manager Jobs

• 6 - 13 Years
• Egypt - Egypt

Ensure alignment of IT metrics with organizational goals, oversee IT operations data management, and lead service level agreement development and ITSM tool management.

• 6 - 12 Years
• Dubai - United Arab Emirates (UAE)

About the Role We are looking for an experienced Pre-Sales Engineer specializing in BMC Helix ITSM to support enterprise sales engagements. The ideal candidate will work closely...

• 8 - 15 Years
• Dubai - United Arab Emirates (UAE)

Oversee the IT infrastructure, ensuring optimal performance and security for all systems and networks. Develop and implement IT policies and best practices to streamline operati...

• 10 - 13 Years
• Al Kuwait - Kuwait

Owns L2/L3 support model, SLA governance, observability stack, incident management, and DORA metrics reporting. Own end-to-end project delivery, including planning, execution, m...

• 10 - 12 Years
• Dubai - United Arab Emirates (UAE)

Analyze IT Service Management processes, translate business requirements, design workflows, and ensure stakeholder collaboration for effective ITSM solutions.

• 5 - 10 Years
• Doha - Qatar

Lead design and implementation of IT Service and Asset Management solutions, leveraging Ivanti expertise, while mentoring engineers and optimizing workflows.

• 10 - 12 Years
• Dubai - United Arab Emirates (UAE)

Lead ITSM project delivery, define scope, manage plans, facilitate collaboration, and implement ITSM processes with expertise in ITIL and tools like Jira.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Manage IT service operations, incident and change management, ensuring ITIL compliance and continuous improvement while leading a professional team.

• 10 - 15 Years
• Qatar - Qatar

Job purpose: IT Service Management (ITSM) is a set of practices and processes to align IT services with an organization's and its customers' needs. ITSM means the firm is commit...

• 5 - 12 Years
• Riyadh - Saudi Arabia

Responsible for IT Service Management oversight, incident lifecycle management, vendor relations, and continuous improvement to enhance IT service delivery and operational excel...

• 10 - 15 Years
• United Arab Emirates - United Arab Emirates

Job Details: Role: ITSM Project Manager Employment Type: 1 year & extendable contract (Long term), outsourced Work Location: Abu Dhabi, United Arab Emirates Notice Period: Immed...

• 4 - 9 Years
• Doha - Qatar

Provide operational support for enterprise contact centre environments, manage incidents, and ensure compliance with ITIL processes while troubleshooting complex issues.

• 4 - 6 Years
• Doha - Qatar

Support Incident and Problem Management processes, conduct root cause analysis, and coordinate teams for effective incident resolution and continuous improvement.

• 2 - 8 Years
• Doha - Qatar

Provide Level 2 technical support, troubleshoot hardware and software issues, manage Microsoft 365 services, and ensure compliance with IT policies.

• 8 - 12 Years
• Al Khor - Qatar

Lead the development and implementation of IT strategies that align with business goals, ensuring technology investments support growth and efficiency. Oversee the management of...

• 5 - 10 Years
• Dubai - United Arab Emirates

The Partner Manager owns the health, performance, and strategy of the assigned partners within their territory, with a focus on pipeline development, market expansion, and sales...

• 6 - 9 Years
• Abu Dhabi - United Arab Emirates (UAE)

Lead design and development of scalable ServiceNow solutions, requiring expertise in ITSM, CMDB, JavaScript, and stakeholder management skills.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

The ITIL Senior Analyst is responsible for designing, implementing, and optimizing IT service management (ITSM) and operational processes to enhance efficiency, security, and co...

• 7 - 12 Years
• Riyadh - Saudi Arabia

Design and implement scalable, robust, and secure ServiceNow solutions that align with business objectives and best practices. Lead the technical design and development of compl...

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

The Manager, IT Service Operations owns the operational backbone of the Infrastructure & Cybersecurity function. This role leads service desk operations, incident management, ch...

• 4 - 9 Years
• Doha , Wakra , Al Khor - Qatar

Provide operational support for BMC Helix ITSM, ensuring system reliability, data quality, and effective incident management while collaborating with technical teams.

• 2 - 7 Years
• Rabat - Morocco

Job Summary We are looking for a dedicated Application Support Engineer to provide first- and second-level support for application-related issues within the DGSN Morocco program...

• 3 - 7 Years
• Dubai - United Arab Emirates (UAE)

Position: Service Center Administrator / Data & Operations Analyst We are looking for a highly organized and analytical candidate with strong Microsoft Excel skills and previous...

• 3 - 8 Years
• Kuwait - Kuwait

Provide strategic leadership for IT services, manage infrastructure and cybersecurity, and collaborate with vendors and business leaders to enhance operational excellence.

• 3 - 8 Years
• Al Kuwait - Kuwait

The role involves strategic leadership in IT services, focusing on technology infrastructure, cybersecurity, vendor management, and requires strong leadership and technical skills.

• 6 - 11 Years
• Riyadh - Saudi Arabia

Position Overview We are seeking a Senior ServiceNow Developer to assist/lead in technical design, architecture, and deployment of solutions on the Now Platform. In this high-im...

• 4 - 9 Years
• Jordan - Jordan

Responsible for systems administration, ensuring secure IT service delivery, troubleshooting, and managing network technologies, with strong proficiency in Windows Server and vi...

• 1 - 5 Years
• Dubai - United Arab Emirates

Lead implementation of Governance, Risk, and Compliance modules, design risk frameworks, and collaborate with stakeholders in a complex environment.

• 5 - 10 Years
• Saudi Arabia - Saudi Arabia

Lead ServiceNow Strategic Portfolio Management implementation, focusing on portfolio management, demand management, and integration with Jira, requiring strong Arabic proficiency.

• 5 - 10 Years
• Riyadh - Saudi Arabia

Lead ServiceNow Governance, Risk, and Compliance implementation, configure solutions, conduct workshops, and support testing with strong Arabic proficiency required.