IT Support Engineer Infrastructure and Service Desk
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Posted 7 hrs ago
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Position Overview
Information Systems Associates Sharjah (ISA-SHJ) is hiring an IT Support Engineer to provide infrastructure support, troubleshoot system and network issues, and ensure smooth operation of IT platforms. The role involves delivering technical and non-technical support to end users, maintaining IT assets, monitoring performance, and supporting new technology implementations.
Core Duties
- Lead the technical support team to ensure timely and accurate resolution of client issues.
- Monitor servers and systems, track problems, and maintain clear communication with stakeholders.
- Diagnose, troubleshoot, and resolve hardware, software, and network problems.
- Apply patches and fixes for minor issues, escalating unresolved cases as needed.
- Assist in planning, evaluating, and implementing new IT systems and platforms.
- Maintain security, integrity, and continuity controls for business systems.
- Contribute to support knowledge base by preparing IT manuals, technical notes, and guides.
- Support end users via phone, email, chat, or in-person to resolve technical queries.
- Install, configure, and maintain computer hardware, operating systems, applications, and networks.
- Set up user accounts, passwords, and profiles, and support UAT, training, and rollouts of new applications.
- Maintain accurate IT asset records and generate timely reports.
- Provide 24x7 support availability for critical systems as required.
Desired Candidate Profile
Ideal Profile
- Bachelor s degree in Computer Engineering, Computer Science, or Information Technology.
- ITIL certification required; CCNP or CCIE certification preferred.
- 5 6 years experience in IT infrastructure support, service desk, or critical operations, preferably in aviation.
- Strong skills in implementing and monitoring infrastructure projects.
- Experience with Java, J2EE, Oracle database, Spring, Hibernate, Struts 2, Jquery, Javascript, Jboss, and Tomcat.
- Broad IT knowledge across heterogeneous technology environments.
- Skilled in analyzing data, problem-solving, and recommending effective solutions.
- Strong interpersonal, negotiation, and decision-making abilities.
- Ability to manage both internally and externally hosted technology platforms.
- Willingness to travel occasionally for training or project implementations.
Company Industry
Department / Functional Area
Keywords
- IT Support Engineer Infrastructure And Service Desk
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About the Company Information Systems Associates Sharjah (ISA-SHJ) delivers innovative IT services and infrastructure solutions across industries. With expertise in technology consulting, service desk operations, and critical infrastructure support, ISA is committed to optimizing performance and ensuring continuity for its clients while offering its employees challenging and rewarding career paths.