IT Support Engineer Leading Tech Support Solutions Provider

Job description The IT Support Engineer role is with a UAE based organisation offering Technology Support Solutions to clients for the last 25+ years This role is central to supporting and securing IT ecosystems of customer organisations, ensuring smooth operations across their networks, endpoints, and cloud platforms under our managed services model. The engineer will act as a trusted technical resource, delivering reliable support and proactive solutions across diverse environments. This role will be required to work on-site or via remote connection This role will also train and guide junior engineers in the team with their tasks. Candidates based in UAE / India can apply for this role Role Responsibilities Configure, manage, and maintain Windows Server OS environments for client infrastructure

Setup, configure, and manage network devices including Firewalls, Routers, and Wireless Access Points

Preference for proven experience with Fortigate firewalls

Deploy, manage, and troubleshoot Endpoint Security, Email Security, and Backup solutions

Preference for experience with Acronis Cyber Security

Administer and support Microsoft 365 services including Exchange Online, SharePoint, and Intune

Administer and support Google Workspace environments

Perform Windows Desktop OS setup and troubleshooting across client endpoints

Troubleshoot and support network-connected devices such as printers and scanners

Collaborate with client teams and internal stakeholders to resolve issues, identify and implement improvements and report status updates

Maintain accurate documentation for systems, configurations, and procedures

Ensure compliance with client-specific IT policies, security protocols, and audit requirements Success Metrics Timely resolution of client support tickets and incidents High uptime and reliability across managed infrastructure Positive feedback from client stakeholders Compliance with cybersecurity and backup standards Effective documentation and knowledge transfer Preferred Certifications Microsoft Certified: Azure Fundamentals / M365 Administrator Fortinet NSE Certification CompTIA Network+ / Security+ Google Workspace Administrator Annual Salary

The annual salary for the role would be AED 48,000 - AED 60,000 (there is no additional incentive component) Additional benefits : 30 days annual leave every year, and employee would be give return flight ticket to home country once in 2 years Annual salary would be decided by client in discussion with you, and would be based on relevance of your experience, and client's assessment of your potential value addition to the organisation

How To Apply

If you are interested in the role, and have relevant experience and qualification, you can apply via via Naukri

Client would shortlist your candidature for interview process based on your resume. It is hence important that you send us a customised resume highlighting points relevant to the mentioned role responsibilities and tools / platforms you have experience in. DO NOT SEND a readymade resume

When you are sending your resume please share inputs on (a) your current annual salary, and (b) min notice period required to join client from date of offer letter You may WhatsApp on +919791010333 if you have any queries

About AXIA AXIA is a Global Talent Solutions firm working with clients across geographies on Talent Acquisition & Talent Advisory engagements

We have been retained by the UAE based Technology Support Solutions organisation to facilitate recruitment of a professional for the IT support Engineer role