IT Support Engineer VaporVM

Employer Active

Posted 1 hr ago

Experience

1 - 4 Years

Job Location

Dubai - United Arab Emirates

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description:
Key Responsibilities
  • Provide L1/L2 technical support for hardware, software, and network-related issues
  • Manage and resolve tickets, calls, and service requests within defined SLAs
  • Install, configure, and maintain desktops, laptops, printers, and user devices
  • Administer user accounts, permissions, and access via Active Directory
  • Administer user accounts, permissions, and access via Office 365
  • Monitor IT infrastructure, networks, servers, and applications in real time
  • Respond to alerts, troubleshoot issues, and escalate when required
  • Perform basic network troubleshooting (TCP/IP, DNS, DHCP, VPN, firewalls, switches)
  • Ensure uptime, system performance, and availability of services
  • Maintain incident logs, reports, and documentation for audits and knowledge base
  • Support patching, updates and backups
  • Coordinate with internal teams and vendors for issue resolution
  • Assist with onboarding/offboarding and end-user setup
Tools & Technologies
  • Service Desk / ITSM Tools: ServiceNow, Jira Service Management, Freshservice, ManageEngine ServiceDesk Plus
  • Remote Support Tools: TeamViewer, AnyDesk
  • Monitoring & NOC Tools: Nagios, Zabbix, PRTG Network Monitor, SolarWinds Network Performance Monitor
Required Skills
  • Strong troubleshooting and analytical abilities
  • Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Experience with Windows and/or Linux systems
  • Familiarity with ITIL processes (incident, problem, change management)
  • Ability to work in a 24/7 shift-based environment (if required)
  • Strong communication and documentation skills
Apply Now

Company Industry

Department / Functional Area

Keywords

  • IT Support Engineer

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VaporVM

https://vaporvm.com/career/it-support-3/