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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide L1/L2 technical support for hardware, software, and network-related issues
- Manage and resolve tickets, calls, and service requests within defined SLAs
- Install, configure, and maintain desktops, laptops, printers, and user devices
- Administer user accounts, permissions, and access via Active Directory
- Administer user accounts, permissions, and access via Office 365
- Monitor IT infrastructure, networks, servers, and applications in real time
- Respond to alerts, troubleshoot issues, and escalate when required
- Perform basic network troubleshooting (TCP/IP, DNS, DHCP, VPN, firewalls, switches)
- Ensure uptime, system performance, and availability of services
- Maintain incident logs, reports, and documentation for audits and knowledge base
- Support patching, updates and backups
- Coordinate with internal teams and vendors for issue resolution
- Assist with onboarding/offboarding and end-user setup
- Service Desk / ITSM Tools: ServiceNow, Jira Service Management, Freshservice, ManageEngine ServiceDesk Plus
- Remote Support Tools: TeamViewer, AnyDesk
- Monitoring & NOC Tools: Nagios, Zabbix, PRTG Network Monitor, SolarWinds Network Performance Monitor
- Strong troubleshooting and analytical abilities
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with Windows and/or Linux systems
- Familiarity with ITIL processes (incident, problem, change management)
- Ability to work in a 24/7 shift-based environment (if required)
- Strong communication and documentation skills
Company Industry
Department / Functional Area
Keywords
- IT Support Engineer
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